The Tale of Two Responses
It was eventually
going to happen: a moment when I wielded my Just Can't
Wait Card and was met with a Just Can't Be Bothered apathetic
response. It was yesterday, just before 7:00 PM, when I alighted from the tram
at Cornbrook, slightly pressed and hoping to make up the shortfall of my daily
10,000 steps.
As the breezy chill
of the cold hit me, my bladder was at bursting point. I needed to go and go
now. I turned into the entrance of one of the new developments and showed my
card to the concierge, pleading to use a toilet on their premises.
She gave it no
consideration, expressing the fear that if her manager found out a non-resident
had used the toilet, she would be in trouble. Lady, the reason I came here was
that I have a medical condition. I need the respite borne of your human
kindness to allow me access. Surely, no manager of human provenance would think
helping someone with a medical condition is so bad as to warrant a sanction. Common sense should prevail.
It fell on deaf ears;
this conversation was going on as Brian was on the other end of the phone. She then
said I should try the Co-op shop around the corner, to the front. The daring I
once had of telling anyone who refused my entreaties that I would do whatever
was pressing standing in front of them deserted me.
A Worrying
Contingency
In the worst-case
scenario, I would have wet myself and depended on my incontinence underwear to
save my blushes in the 30-minute walk home. However, I did go to the Co-op shop
and showed my Just Can't Wait Card. The lady at the till immediately summoned
the store manager.
He explained that
there were no customer-side toilet facilities, but he would take me into the
back of the store and would have to wait outside until I had finished. The
difference? Human compassion with a sense of humanity, rather than the
readiness to sacrifice suffering on the altar of keeping the rules. More so, it
is the presence of initiative, agency, and autonomy.
I had this large,
disabled-equipped convenience to myself for as long as I wanted, and I was done
in a few minutes. I thanked him profusely and made for home: relieved,
succoured, and comforted by understanding human beings.
The Absence of
Initiative
My earlier experience
made me wonder: beyond manning the concierge desk, if any resident had suffered
an emergency, would this concierge have risen to the situation to help? I would
be quite doubtful, because she would be thinking her manager would upbraid her
for any attempt at being human. It is best not to be distracted by the other
descriptions that are present in what could be hitting below the belt.
My condition was
manageable. I would not want to extrapolate on a more serious condition with
someone else, who needed the presence of mind, the abundance of initiative,
and just a modicum of courage, with the beating heart of humanity. How would
our conscientious concierge, attending to her duties in the strict diktat of the
letter of her contract of employment, have responded?
Names and Places
On getting home, I
wrote to the management company of that apartment complex. I may not get a
response, but what it takes to escalate this episode by averring to the press
that there are certain establishments in this friendly Manchester city of ours,
heartless apparatchiks are in customer-facing roles, oblivious to the
charitable consideration of the disabled or those with medical conditions.
Heck, I have been in
places where I had neither my card nor a Radar key, and I was allowed the use of
their toilets and a place for respite before I continued on my way. The talk on
this matter is not over yet. Names and places to come in due course.