Working out the system
Work environments
present interesting challenges to people as they walk and first try to
understand, then appreciate and maybe adapt to the way things are done.
Indeed, you meet
new people and you engage them tentatively to decide how best you will be able
to work together and hope that in that developing relationship you will either
adapt and be subsumed or bring a new perspective to things that might just
change things for the better.
In all the places I
have worked, I believe the force of personality is crucial to making a useful
impact whilst contributing to the team and work dynamic.
People over process
Many times, the
situation is about people, the amenable, the amiable, the pliable, the
misunderstood, the indifferent, the antithetical, the impossible, the
eccentric, the genius and sometimes the sociopath.
Each needs a model
of interaction that for me should appeal to the neutral if negative or make the
best to accentuate the positive.
Working in the
Information Technology industry, I know that there is much you can do with
computers but I do not believe that basic management issues should be offloaded
unto computing solutions when what is needed is a conversation, an email or
some resolution where someone in authority has decided to assume their
responsibilities and operate in the office that they occupy.
However, simple
processes get unnecessarily complicated by people who politicise issues
impeding the advancement and progress we all require to do our jobs whilst they
think they are doing their effectively.
The politics of inertia
We get snowed under
by puny power plays along with the constant avalanches of email that are a
multitude of words and an absence of activity with the ones needing support
left to wonder about the institutionalised dysfunction that has been allowed to
fester to be the point of grinding everything to a halt and filling all reasonable people with utter exasperation.
You get to a point
where the smartest thing is to allow the system to sort itself out else an
email that is as forthright as it should be might well be the nuclear option to
crack heads together, put boots in backsides, yield solutions but array enemies
for a future encounter.
In the end, when your
patience just about runs out, what needs to be done, needs to be done – welcome
to the global enterprise.
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