A few weeks ago, a
Nigerian citizen vandalised many vehicles around the offices of the Nigerian
High Commission in London out of frustration with their poor customer service
practices, not excusable, but understandable. [Punch]
In reaction to that
event, the Nigerian High Commission in London has released a poorly written notice
on their website that invalidates the use of third parties or electronic
booking systems for applying for Nigerian passports.
However, there is one
requirement that I cannot ignore, written in their own words, “applicants are required to submit pre-paid
self address special delivery envelop on completion of bio-metric capturing.”
A passport is a
critical identity document that cannot be allowed to fall into the wrong hands,
there must be a chain of custody from when a passport leaves the Nigerian High
Commission to when the recipient verifiably receives it.
They can employ a low-cost
postal option with next-day delivery, secure, signed for with proof of
delivery or returned to the sender, all this with tracking and tracing along
with knowing where the responsibility lies if the document is lost. Introducing
a parallel insecure archaic service does not cut it and this idea should be
stopped before more damage is done to the literally irretrievable bad
reputation of this rotten bureaucracy.
I advise the
Nigerian High Commission to avail themselves of this service and hope the staff
would at the very least stop behaving like they are impervious to using systems
that work.
This is what the
Royal Mail does - Royal
Mail Signed For® 1st Class
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