Roped to a memory
Memories are made of
ideas, events, people, places, situations and much more. The things that
trigger the memories are myriad with the ability to put you in a time and
place.
One of my closest
friends from school to whom I handed over a number of contractual obligations
called to inform me that a customer of ours had passed on.
I immediately
remembered a lesson in life our veritable customer taught me. He was in the
medical profession and I was introduced to him via another professional
acquaintance, out of that came an agreement and retainer to provide computer
support and maintenance.
Know who you are
When we were agreeing
a fee, he painted a scenario of people seeking his medical opinion on the hoof
and for free without committing to anything in that encounter or relationship.
He made it a point never to offer professional services in a social setting
fundamentally because he did not acquire his expertise without rigour and great
expense in cost and time.
Then, when he brought
a customer or patient into a professional environment for services that might
be a check-up to treatment for whatever ailment, if he was not doing it pro
bono, then the fee for his services was agreed to, probably by mutual negotiation
and never through haggling, bargaining, or barter.
The fundamental basis
was simple, as a professional you charge a fee for your services expecting to
be respected as such. From that, I could escape from the common saying that a
customer is always right, because to someone who is a professional, for every
idea of what a customer might think they want or need, they may not be right,
in fact, they might be completely wrong, confused, unsure, indecisive, prone to
suggestion, open to persuasion, bamboozled with jargon, and working against
their own best interests in opposition to better judgement and advice.
The right in the light
From that
perspective, I found a retort on the rightfulness of the customer, that a
customer is always right when you are selling tomatoes.
Dr Peter Ibikayode
Akinboboye, 67, who I first met in 1989 was a friend, a gentleman of an easy
and approachable manner who sowed seeds of knowledge, insight, and wisdom in me
like a mentor would. I was enriched by our frequent encounters and exhaustive
conversations that evolved from my servicing his computer. I heard he passed on
from complications of CoVID-19 at 67. Saddened as I am, I pray his gentle soul
rest in peace. Thank you doctor for touching my life in a very significant way.